At Rafi Glitz, we value customer satisfaction and strive to provide high-quality fashion accessories, athletic wear, jewelry, and outerwear accessories. This Returns & Refund Policy explains how we handle returns, replacements, and refunds for purchases made through our website.
Eligibility for Returns
We accept returns only for items that meet the following conditions:
- The item is defective, damaged, or incorrect upon delivery.
- The item is unused, unworn, and in its original packaging.
- The return request is made within 7 days of receiving the order.
Please note that items such as earrings or personal accessories may not be eligible for return due to hygiene reasons.
Return Process
To request a return, please contact us at [email protected] with your order details, the reason for return, and clear photos of the product if it is damaged or incorrect.
Our customer support team will review your request and provide return instructions if eligible.
Do not send any items back without receiving confirmation from our team, as unapproved returns may not be processed.
Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Jewelry items worn or unsealed after delivery
- Used or damaged products not due to our fault
- Items without original packaging or tags
- Custom or limited-edition items
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of receiving the package at [email protected].
Cancellation Policy
Orders can only be canceled before they are shipped. Once dispatched, the order cannot be canceled or modified. To request cancellation, please contact [email protected] immediately after placing your order.
Contact Us
For any questions or concerns regarding returns or refunds, please contact us at:
Email: [email protected]